Are you passionate about helping others and equipped with critical thinking and technical expertise to guide customers toward the right solutions? If you’re eager to gain valuable customer service experience and knowledge, this role as an Online Live Chat Assistant offers a unique avenue to develop your skills.
In this remote position, you’ll engage directly with customers through live chat on website and social media platforms. Your main responsibilities will include addressing inquiries, providing information about products through sales links, and offering exclusive discounts to enhance user experience.
Key Responsibilities:
- Promptly address customer inquiries via live chat, ensuring a responsive and personalized interaction.
- Supply relevant sales links and promotional discounts, adding value to the customer journey.
- Use your problem-solving skills to navigate and resolve customer issues efficiently.
- Adhere to detailed protocols to maintain high service standards.
Qualifications:
- You should have access to a reliable device capable of managing social media and website chat functionalities.
- The ability to operate independently, delivering exceptional service consistently.
- A strong focus on detail and a dedication to following through with protocols.
- Must be available to work a minimum of 5 hours per week, with the potential to extend to 40 hours based on needs.
- Dependable internet connection to ensure seamless communication.
Rate:
- $35 per hour.
Location:
- This is a fully remote role, ideally suited for candidates across the United States.
If you’re ready to embrace a role that challenges and enhances your customer service skills, consider stepping into this position. Apply today to start an exciting journey in a dynamic, digital-first environment where your contributions will directly enhance user interactions and satisfaction.