Embark on a nocturnal adventure in customer service as an Overnight Customer Care Specialist (OCCS), where you will play a crucial role in providing stellar live chat support during the late hours. This position is ideal for those who thrive after dark and are eager to ensure that our customers have a positive experience, even in the wee hours of the night.
Position Overview:
- Title: Overnight Customer Care Specialist – Chat Support
- Rate: $35 per hour
- Experience Level: Entry Level (No Prior Experience Required)
- Training: Comprehensive training is provided
- Location: Remote work from home (United States preferred)
Key Responsibilities:
- Deliver exceptional live chat support to customers, ensuring their needs are met promptly during overnight hours.
- Represent our company with professionalism and courtesy, becoming a reassuring presence for customers at night.
- Quickly and efficiently resolve customer issues, providing solutions that enhance their experience.
- Gain expertise in customer service through a thorough training program.
Qualifications:
- Excellent communication skills, with the ability to clearly convey information and empathize with customers.
- A genuine passion for delivering exemplary customer support.
- No previous experience needed; comprehensive training will equip you with all the necessary skills.
If you’re a night owl who excels in communication and is dedicated to exceptional customer care, consider applying for the role of Overnight Customer Care Specialist.